This notice explains how TOSEN handles personal information when you visit tosenchina.com, request product information or contact us about a business enquiry.
Who is responsible
The website is operated by WEIFANG TOSEN INTELLIGENT TECHNOLOGY CO., LTD. (TOSEN), a manufacturer based in China.
For privacy questions or requests, email Sales@TosenChina.com or call +86 199 5366 0333.
Company contact address: Room 916, Building 1, Furunde Building, Phase II, Beijie Building Materials City, No. 591 Gongye 4th Street, Economic Development Zone, Yuhe Subdistrict, Weicheng District, Weifang City, Shandong Province, China.
Information we handle
Our enquiry forms request your name, email address and message. You may also provide your company name, telephone or WhatsApp number, application, photos and documents. Only your name, email address and message are required; the other fields are optional.
Your message may include a model, destination country, quantity, vegetation, terrain or access requirements. Information you provide through email or telephone also forms part of your enquiry correspondence.
Form submissions record the sender's IP address and browser information. Enquiry notifications include the page URL, date and time. Hosting and security services may also process technical request information needed to deliver and protect the website.
Please share only information relevant to your enquiry. Remove unnecessary personal details from uploaded files and make sure you are entitled to share information about other people.
Why we use the information
We use enquiry information to answer your questions, discuss model selection, provide requested specifications or quotations and follow up on that request. Technical information helps deliver the website, investigate problems and protect against misuse. Records may also be needed to meet legal obligations or establish, exercise or defend legal claims.
We use a legal basis permitted by the law that applies to the particular processing. This may include your informed consent, steps needed to enter into or perform a contract with you, or a legal obligation. Where EU or UK data protection law applies, handling correspondence with a company's business contacts and maintaining website security may be based on our legitimate interests in communicating with customers and protecting our services, subject to your rights.
Where consent is required, it must relate to the specific processing concerned. You can withdraw consent by contacting us; this does not affect processing that was lawful before withdrawal. An enquiry is not a request for unrelated marketing messages.
How enquiries are processed and shared
The website's enquiry function saves submissions in its submission system and sends a notification to Sales@TosenChina.com. Uploaded files are processed with the enquiry and the form is configured to include them as email attachments.
Our personnel handling sales and website administration may access the relevant information. Providers supporting website hosting, technical maintenance and email delivery may process information to provide those services. Information may also be provided where lawfully required by a competent authority or needed in connection with a legal claim.
Website resources and external links
The website loads fonts from Google Fonts. Your browser connects to Google's servers to request these resources; Google receives technical request information such as your IP address and browser information. See Google's Privacy Policy.
The Contact page links to Google Maps. Opening that link takes you to Google's service, which handles information under its own terms and privacy information. The link is not an embedded map on our page.
See our Cookie Policy for information about cookies and browser controls.
International access
TOSEN is based in China, and information sent to us may be accessed and handled by our business in China. Website, email and external resource providers may process information in other countries according to their services and configurations. Contact us if you need further information about the processing relevant to your enquiry.
The protections and requirements that apply to international processing depend on the relevant laws and the data flow. You can contact us about the providers and processing locations relevant to your information.
How long information is kept
We keep information for the period needed for its purpose: handling an active enquiry, relevant business correspondence, any resulting transaction, legal recordkeeping requirements and unresolved claims. Retention depends on these needs and any period required by law.
You can ask about retention or request deletion using the contact details above. A request can concern website submissions, correspondence and attachments. A legal obligation or other lawful reason may require some records to be retained.
Your choices and rights
Depending on the law that applies, you may request access to or a copy of your personal information, correction of inaccurate information, deletion, restriction of processing or withdrawal of consent. Where applicable, you may also object to processing, request data portability or complain to the competent data protection authority.
Email Sales@TosenChina.com with enough information to identify your enquiry and explain your request. We may need proportionate information to verify that a request concerns your data. Requests are handled under the applicable legal requirements.
Security and updates
The website uses HTTPS for transmission. No internet transmission or storage method can guarantee absolute security, so avoid sending passwords, payment-card details or other unnecessary sensitive information through an enquiry form.
This website is intended for business enquiries and is not directed at children. Please do not submit children's personal information.
We may update this notice when our website or information handling changes. The date above identifies this version. Privacy questions can be sent to Sales@TosenChina.com.